Everyone wants to be lucky in life and business, but the truth is when it comes to technology, everyone’s luck eventually runs out. Here are four things to increase your luck, in case that four-leaf clover and rabbit’s foot fail you. Antivirus– Many argue, and some studies show, that Antivirus is less effective than […]
About Troy Woods
I am an eighteen year experienced professional of the IT community. I have a diverse background with high levels of experience in networking, voice collaboration and server infrastructure, focused on support, implementation and design. I've done the grunt work from cabling to building PCs to end user support. I have a passion for technology and helping businesses get the most out of their IT dollar spend. I enjoy partnering with business owners and leaders to help them better understand their technology needs.
My company Sidebar Technology Solutions caters to small and midsize businesses with minimal to no IT staff. We also deliver exceptional support for those companies that do have inside IT staff, but do not have a particular skill set in-house for certain IT related projects. We also provide staff augmentation services and outside IT consulting.
Specialties: Cisco Unified Communications, UCCX, CUEAC, Cisco Unity, Cisco VoIP, SIP, Network Management Systems,SolarWinds products suite: Orion NPM, NCM, APM. Routing & Switching, 802.11 Wireless
Entries by Troy Woods
How do you approach your IT issues? Do you unplug, reboot and defrag just to keep going? Growing up in West Texas everyone says you can fix anything with bailing wire and duct tape, but with some things in IT that just isn’t true. These workarounds could be killing productivity or even worse – it […]
Reduce risk Let your Managed IT Service provider worry about technology. You focus on your business and let them focus on your technology. Budgeted IT needs Having a fixed monthly fee for support keeps your IT cost lower. Consider it insurance for all those technology problems! Having a plan before there is a problem Working […]
Ditch that worn out local Exchange Server. If you are like most SMB businesses that have yet to switch to Office 365, you probably still have a local Microsoft Exchange server lurking in your office, or even a Small Business Server. Eliminate that Exchange server or lighten the load on that SBS server and move […]
It is alarming to speak with business owners today who are still very disconnected from the benefits that modern technology can bring to their business. Here are few manageable areas where you can improve your business image. Customer Service How many times have you been on the phone with a customer service representative only to […]
Educate yourself There is no denying it; technology is still changing and we are not going back to “the way things used to be”. It is time to become an informed business owner. You do not have to become an expert, but learn enough to know that your IT support provider is delivering up to […]
Free Wi-Fi can be a great addition to any business. Deciding on whether or not to provide public or free wireless internet access to your customers is a decision all business leaders, with a brick and mortar office or store front, will have to make at some point. How that free service is delivered and […]
Even as email, web, and social media have become standard business tools, our mobile and office phones are still as important as ever. Sure there are stories out there about landlines being a dying breed, but the onslaught of new Voice over Internet Protocol (VoIP) providers would have you believe that office phones are here […]
Know your technology service partners’ availability. Is the technology partner an individual, corporation or partnership? How the operation works is key to understanding how service might be delivered. Do they carry Error & Omissions insurance or general liability insurance? Make sure your technology partner is able to cover damages, should something go wrong. If a […]